Telecoms Field Engineer job in Whiteley, Hampshire

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Job Title: Telecoms Field Engineer
Job Type: Permanent
Location: Whiteley, Hampshire
Salary:
Company: CV-Library
Category: Telecoms
Benefits:

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Job Description:
CV-Library jobs

Location: Based from Head Office - Whiteley

Covering the South / Midlands. May be required to stay away on occasion.

This is a mixed and varied role involving remote diagnostics, client support, installation, commissioning and maintenance.

It is essential that you have strong communication skills, you are well presented, possess a flexible positive attitude and have good pro-active problem-solving skills. The role would suit a keen, hardworking motivated individual who wants to develop their career within a dynamic and ambitious company.

Who We Are

We are a multi-award-winning technology firm specialising in the following innovative areas for businesses across the UK: Telecoms, IT, Cloud Technology, Broadband and Digital Services. Established in 2006 we have seen phenomenal successes driven by an inward desire to always provide the very best services and solutions for our customers. We believe in progression and succession for achievers and always enable our employees by offering onsite education, learning and market leading training. We then wrap this knowledge up with brilliant marketing initiatives to help sales employees achieve their goals.

We love our employees and want everyone to enjoy a friendly, fun but also professionally focused working environment that enables our people to be the very best they can. We provide state of the art facilities, creative break out areas, an Xbox gaming console, modern American diner style communal kitchen, free breakfast, free parking, and a convenient commutable location next to Whiteley shopping centre … oh and Beatrix the Rhino "everyone loves Beatrix the Rhino"!

Our culture and values dictate the mass importance we place on career development and internal growth for all employees. We believe that happy employees lead to happy clients so we have created a working environment surrounded by green space that is packed with spaces for staff to innovate, collaborate and relax. We believe that employing people who are closely aligned with our values and culture is the lynch pin to our success… be prepared for an off the wall recruitment process!

Key Roles and Responsibilities:

·Telephone system installations - SIP/Hosted/ISDN.

·Analogue lines.

·Mobile Apps.

·Maintenance, overcoming challenging fault situations.

·Providing great customer service to all of our customers.

·Commissioning.

·Sales Support.

·Carrying out site surveys.

·Finding creative solutions to the challenges of network design, mobile communications, data service requirements, internet and network signalling protocols.

·Overcoming challenging issues and involving all departments to ensure a smooth delivery for our customers.

·Negotiating product requirements for customers with the Sales Department.

·Providing technical guidance to colleagues and other departments.

·Testing theoretical designs.

·Offering support in the office with logged faults when needed.

The successful candidates will possess the following qualifications and key skills:

·Essential to have experience with NEC SV9100 - SIP trunks - ISDN - Analogue

·Experience with Mitel

·Experience with Unify/Siemens

·WHC

·iPECS Hosted / On-Prem

·Knowledge of routers and router configuration

·Qualification to GCSE grade A-C

·Knowledge of Desktop operating systems (Windows XP/7/8) including Office Suites.

Key traits we are looking for, do these sound familiar?

·A strong desire to create a career in Telecoms Engineering.

·Punctual.

·Excellent telephone manner.

·Good written communication skills.

·Good attention to detail and the ability to complete each task assigned.

·Willingness and ability to embrace change and learn new technologies.

·Resilient, copes well under heavy workloads.

·Strong Customer Service ethos.

·Flexible approach to work.

·Logical approach to problem solving.

·Able to prioritise, manage and track multiple activities and tasks.

·Enthusiastic approach and can-do attitude.

·Full & clean UK driving License is essential.

·Willingness to travel and plan your day effectively.

·Willingness to accept and embrace change positively.

You will be working field based as a telecoms engineer and be required to provide technical support to the Sales teams, other inhouse departments, carry out new installations and attend sites to rectify faults. We are ideally seeking a candidate who is situated within a 1 hour commute of Whiteley.

You will be required to carry out onsite and Remote Systems Installation, training and aftercare NEC SV9100/SV8100 / MyCalls / Mitel / Unify / Siemens Hipath 3000 / Siemens OpenOffice / OpenScape / iPECS - Business range as well as VOIP, all preferable but not essential equivalent experience will be considered.

We offer stability, a technical challenge, ongoing training and product cross-training, staff investment, excellent working conditions and a friendly working environment. You will be required to be confident in working both on your own and as part of a team, with excellent customer facing skills and ability to investigate and resolve faults with both traditional PBX issues and IP configurations.

If this is the perfect opportunity for you, please apply via Solve Recruitment

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