Technical Support Advisor job in Warwick

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Job Title: Technical Support Advisor
Job Type: Permanent
Location: Warwick
Salary: £25000 - £28000/annum
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description:
CV-Library jobs

A well-established International Engineering brand are seeking a Technical Support Advisor on a permanent basis, to join their team in Warwick paying £25,000 - £28,000 per annum depending on experience. With 33 days holiday, Pension and Medical benefits all included, this is an opportunity not to miss!

Our client is a leading business within the Engineering industry both in the UK and Internationally. Manufacturing highly engineered components and systems for a wide variety of global markets, their products can be found in and around anything that moves.

They are seeking to recruit a Technical Support Advisor to provide assistance and support to both internal and external teams and customers.

Technical Support Advisor Job Responsibilities:

Provide technical support to external customers and teams
Responding to incoming enquiries, requests and complaints in a professional manner  
Ensuring all records, documentation, part numbers and new products are kept up to date
Preparation and issuing of quotations
Produce detailed information in the form of a Bill of Material
Ensuring all price calculations are in line with the Corporations guidelines
Problem solve any issues on a daily basis, working alongside product specialists
Promote the company’s products and ensure a great level of customer service is provided when liaising with customers
Ensuring orders are processed and shipped quickly and efficiently
Develop communications and relationships
Visit external customers if required
Perform such other tasks as may be reasonably requested by the company to meet its on-going requirements
The Ideal Candidate:

Experience in a technical sales environment
Excellent Customer Service experience is essential
Strong communication skills, both written and verbal at all levels
Excellent IT skills
Reliable, with a willingness to solve problems
Ability to work on own initiative and proactively take on tasks
Effective planning and organisation skills, with great attention to detail
Full UK licence and transport
We are looking for individuals with strong proven experience within Manufacturing / Engineering environments, Customer Service or Sales Support.

The successful Technical Support Advisor will benefit from a full-time permanent position paying an excellent salary depending on experience. 

Working Hours: 37.5 hours per week-Monday – Friday 8.30am – 5pm

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