Technical Claims Advisor job in Derby, Derbyshire

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Job Title: Technical Claims Advisor
Job Type: Permanent
Location: Derby, Derbyshire
Salary: £22000 - £26000/annum See Job Spec
Company: CV-Library
Category: Automotive/Aerospace
Benefits: See Job Spec

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Job Description:
CV-Library jobs

Are you currently working in the automotive industry and looking for a new challenge?

Ever thought of working in an office environment whilst utilising your technical knowledge and expertise?

Then read on, we may just have just the role for you...

Why work for us?

You will have the opportunity to work with a market leading company providing over a million vehicle owners with award-winning warranty and insurance products that we are proud of. As a new team member, you'll have every chance to make a real impression in a motivated and supportive environment where new ideas are both welcomed and encouraged.

You will be part of a trusted and honest business that understands it is only as good as its people. If you are looking for an opportunity that is challenging in a driven and motivated environment where you can showcase your technical skills, then this is the role for you.

Our Opportunity

This is an exciting and dynamic role where you will have the opportunity to make a real difference within our business to ensure AutoProtect lead the way! By utilising both your Motor Vehicle Mechanical expertise and customer service skills to assist our clients in processing claims on our numerous portfolios in our business. If you really know your way around a vehicle, we want to hear from you.

This role will involve:

Guiding our customers through the relevant claims process.
Working with both our internal and external customers to resolve issues.
Using your ability to balance diplomacy with assertiveness and to negotiate at all levels.
Resolving claims across a variety of platforms, telephone, email and online.
Understanding our various customers' requirements and working with them to ensure they are dealt with in a positive and professional manner.
Maintain company service levels.
Provide professional and friendly service.This role will give the ideal candidate the opportunity to utilise their skills and experience, in a warm office environment. You'll be working Monday to Friday, only 1 in 4 Saturdays, and you'll be going home with clean hands!

Motor Vehicle Technician | Mechanic | MOT tester | Service Advisor | Parts Technician | After Sales Manager | City & Guilds | NVQ | Engineering | Warranty Claims | Insurance Claims | Automotive | Negotiation | Derby

Benefits

Stakeholder Pension / Performance Related Bonus / Discount and Reward Platform / Holiday Trading / Discounted Health Cash Plan / Cycle to Work Scheme / Life Insurance / Insurance Product Policy Discount / Attractive Holiday Increasing with Service

Essential Skills

Computer literate.
Excellent Interpersonal skills.
Resilient attitude and a diplomatic approach.
Excellent communication skills, both written and verbal.
Self-Motivated and proactive with a flexible approach within a growing business.Desirable Skills

Technical qualifications such as City and Guilds, NVQ Etc.About Company

At AutoProtect we believe that company culture and the way those who work here think are key to business success. Having an ambitious vision, supported by a robust set of values, has helped us to create a company of stability and a committed, cohesive and engaged team that are all working towards the same goals.

Our core values don't just form the cornerstones of the AutoProtect ethos either. They govern what we do. They provide clear instruction on how we operate as a business. Put simply, they are much more than just words. They are set in stone. They outline how we operate. They are the focus for everything we do

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