Service Desk Analyst (MUST HAVE LEGAL EXPERIENCE) job in London

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Job Title: Service Desk Analyst (MUST HAVE LEGAL EXPERIENCE)
Job Type: Permanent
Location: London
Salary: £25000 - £35000/annum
Company: CV-Library
Category: Legal
Benefits:

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Job Description:
CV-Library jobs

Service Desk Analyst | London

I am currently seeking a Service Desk Analyst to join a Top 100 Law firms IT function

There IT function is made up of around 50 employees from Support, Applications, Development to a newly formed security team. This role will be reporting to the Service Desk Manager.

You will be the first point of contact for all incoming Service Desk calls and will play a pivotal role in promoting high levels of customer service whilst dealing with stakeholders of all levels.

Main Responsibilities

Providing first point of contact as a 1st line Service Desk Analyst
Recording all calls and actions taken on Service Desk
Taking ownership and responsibility for calls logged
Using judgement to resolve minor issues or delegate more technical and/or complex tasks to team members or the Technical Team, as appropriate
Highlighting trends and flagging issues with the Service Desk Manager
Regular liaison with the rest of the Service Desk team and wider IT department to resolve and follow up on issues
Assisting with ad hoc projects, as required

Attributes / Skills Required

Previous experience as an IT Service Desk Operative within a legal or professional services environment
Excellent knowledge of Microsoft Office 2016/ o365 packages, in particular Word document styles and numbering
Imanage/ WorkSite/ experience essential
Imanage 10For more information on this role please get in contact with George on (phone number removed) or email

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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