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Service Delivery Manager job in Colchester

Apply for Service Delivery Manager job in Colchester, Essex, United Kingdom. IT jobs in Colchester.

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Job Title: Service Delivery Manager
Job Type: Permanent
Location: Colchester
Company: CV-Library
Category: IT

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Job Description:
CV-Library jobs

Service Delivery Manager - Colchester

Salary: Very Competitive Salary depending on experience

The Company

Our client is a leading technology-enabled outsourcing company supporting vehicle manufacturers around the world. Their teams provide industry leading expertise globally. They are currently looking for a talented service delivery manager to support them in the implementation of an ambitious productisation strategy.

The Role

As a Service Delivery Manager, you will report to the Senior Delivery Manager.

You will be responsible for:

- Service Desk Management - Managing the activities of the 2nd line application support
- Coaching and Mentoring - Desk support, training, management of staff rotas/holidays etc
- Major Incident Manager - for any global outage, following best practice.
- Incident Management - customers have minimum service interruption and support
- Problem management - Effective root cause analysis and elimination of recurring issues.
- Change Management Ownership
- Configuration management - Architect and creation of reliable database.
- Release Management - Effective forward schedule plan with standard changes
- Capacity Management - Infrastructure resources monitoring.
- Availability Management - Maintenance windows agreed with the business, key services

Key Skills & Attributes

- Experience of managing the performance of support staff / service desk & service transition.
- Experience of application, release management and technical change management
- Significant knowledge of end user delivery.
- Experience of managing in house teams to deliver high quality services and outcomes.
- Experience of building strong working relationships with a variety of stakeholders.
- Strong customer focus.
- Good communication, negotiation skills, positive can do attitude & flexibility of approach.
- Degree, professional qualification or equivalent experience in an Information technology related subject and project management experience will be an advantage.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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