Service Co-ordinator job in Stourbridge, Dudley

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Job Title: Service Co-ordinator
Job Type: Permanent
Location: Stourbridge, Dudley
Salary: £18000 - £24000/annum
Company: CV-Library
Category: Other
Benefits:

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Job Description:
CV-Library jobs

Job Description:
We are recruiting for an experienced Service Co-ordinator to work within a small but busy team. They will be joining a successful Facilities Management company who specialise in the service and maintenance of HVAC systems and other areas of hard FM.
The company operates nationwide, completing reactive and planned works across a number of retail and commercial sites.
Duties and Responsibilities:
* Allocating work to engineers in response to reactive and planned maintenance.
* Managing the allocation of reactive and planned work on bespoke service software, ensuring this is done in a timely manner and service level agreements are met.
* Ensuring time on site for reactive, quoted and planned maintenance works are within contract budgets/spend limits.
* Job by job communication and tracking of engineering workforce to ensure operation systems are accurate and up to date within real time.
* Ensuring job statuses are up to date and providing on demand reports.
* Ensuring client issued spreadsheets are up to date and issued in set timescales.
* Be the key point of contact for clients and engineers.
* Ensure clients are kept informed in advance of planned preventative maintenance and reactive visits.
* Producing estimates and quotations for customers and clients.
* Collating, reviewing, filing and issuing all Engineer and Subcontractor paperwork
In addition, there will be a proportion of your time spent on General Helpdesk responsibilities and other Operational tasks, to include, but is not limited to:
* Stock and van stock monitoring and control
* Weekly/monthly reporting to Senior Management
* Assisting with Supplier invoice query resolution in line with internal deadlines
* Planning and scheduling Engineer vehicle repairs and servicing
* Any other tasks as reasonably requested by Line Manager/Senior Management team
Person Specification
* Previous experience on a service/help desk
* Technical knowledge of the industry
* Excellent communicator
* Ability to prioritise
* IT Literate in Microsoft
* High level of accuracy and attention to detail

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