Resident/Tenant Liaison Officer job in Hounslow, London

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Job Title: Resident/Tenant Liaison Officer
Job Type: Contract
Location: Hounslow, London
Salary: £13 - £15/hour
Company: CV-Library
Category: Construction
Benefits:

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Job Description:
CV-Library jobs

Good Morning,

I am currently looking for a RLO based in Hownslow. You will be working on 3 blocks of 108 Council and private properties where they are carrying out complete heating installations. Working Monday to Friday 8 hours a day.

Your day to day responsibilities will be:
Be the point of contact for residents
Manage any queries or complaints in a timely manner
Attending and contributing to operational meetings
Oversea the complaints procedure ensuring complaints are dealt with quickly and effectively
Working with site management team to keep residents fully informed
Liaise and support residents throughout planned maintenance
Identify any special needs or circumstances of individual residents
Maintain records in line with company procedures ensuring compliance with GDPR.

The ideal candidate for the role will have:
Previous experience of providing high level customer service to members of the public
Ability to interact sensitively with others
Using computers and computer systems to enter data, or process information
Effective complaints handling skills
Pro-active, self-motivated and knows when to seek guidance
Ability to work alone and as part of a team to achieve common objectives
Experience within construction industry and in a liaison/housing role
Experience of scheduling local authority domestic heating installations

A full Driving license and transport is essential.

The hourly rate for the role is £14.00per hour.

Resourcing Group is acting as an Employment Business in relation to this vacancy

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