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IT Helpdesk Coordinator job in Perivale, Greater London

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Job Title: IT Helpdesk Coordinator
Job Type: Permanent
Location: Perivale, Greater London
Company: CV-Library
Category: IT

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Job Description:
CV-Library jobs

Black Biro Recruitment's global client is seeking an IT Coordinator to support 100+ users on-site in their offices in Perivale. There is a remote support team available as back-up for any complex issues. This role requires a friendly and personable approach to help solve some of the more basic issues in the office.

You will need a background in technical support and experience maintaining information technology systems and networks in order to ensure the functionality and efficiency of offices. You will perform both technical and administrative tasks to guarantee that the operational aspect of the business is running smoothly.

Primary Responsibilities -

Being the main onsite IT support for 100 employees in adjacent offices locally and working together with a remote support team for global IT Support

* Manages New starters & Leavers (New hire, Computer preparation & termination forms)

* Set up of new starters laptops, desktops & IT equipment (screen, mouse, keyboard, phones)

* Installation and maintenance of workstations both hardware and software wise.

* Assistance with broken computers/printers, conference phones, network devices and other IT related needs.

* Management of office mobile phones, phone contracts and mobile phone support.

* Daily usage of Ticketing System and other administrative solutions, including cloud based Knowledge base management.

* Stock management and ordering of all IT equipment.

* Encryption of laptops/USB sticks

* Manage relationships with all IT service providers (IT SP) such as Surevoip (phone provider)

* Assist with any phone or internet connection related problems and provide technical details to and communicate with all IT SP.

* Ordering laptops, organising onsite support for laptops with hardware problems, sending laptops back to provider, extending service contract & warranty etc.

* Emergencies e.g. internet going down

* Expansion - coordination, planning of remote IT team visits, ordering specific IT equipment etc.

* Oversee the smooth running of the company's local offices


* 2 to 3 years of experience in technical support.

* Basic knowledge about network solutions and related hardwares. (e.g. DNS, DHCP, IP, Router, Firewall, Switches, etc.)

* Skill-level detection and resolution of software and hardware issues in workstations.

* High level of knowledge about Windows and Mac OS desktop operating systems.

* Knowledge of MS Office 2007, 2010, 2013, 2016, 2019.

* General knowledge about most important cloud service providers and their solutions.

* Experience with Directory or Domain based systems and Active Directory is an advantage.

* Knowledge of data analytics and reporting, good with priorities and planning.

* Experience in workflow management and process improvement.

* Outstanding communication and interpersonal skills.

* Leading by example, direct communication, and good emotional intelligence.

* Excellent organisational and analytical mind with a problem-solving aptitude.


Competitive Salary

25 Paid Holiday Days

2 Volunteering Days

Onsite free yoga classes

Opportunity for continuous professional development

Black Biro Recruitment is acting as a Recruitment Agency

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