Inbound Customer Service Advisor job in Doncaster, South Yorkshire

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Job Title: Inbound Customer Service Advisor
Job Type: Permanent
Location: Doncaster, South Yorkshire
Salary: £15000/annum free parking
Company: CV-Library
Category: Customer Services
Benefits: free parking

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Job Description:
CV-Library jobs

Inbound Customer Service Advisor
4 on 4 off - Permanent - £9.20 ph

Are you looking for a fresh start within a vibrant and modern contact centre? Do you want to work for a market leading retailer? Look no further!

Search Consultancy is seeking enthusiastic, passionate and professional candidates to join our client and this very busy period.

The role in completely inbound and will involved all aspects of customer service, you must have worked within a customer service job previously for your application to be considered.

The Job
* Handle large volumes of incoming telephone calls and emails using the Directory systems. Navigate and utilise various systems effectively and quickly to deal with enquiries and complaints.
* Adapt to the customer needs to achieve a satisfactory outcome for the customer and the business.
* Provide an excellent level of customer service both internally and externally ensuring FCA standards and regulations are met.
* Take ownership to resolve the query first time to prevent repeated calls from the customer.
* Make calls to customers within agreed timescales in order to resolve enquiries and complaints satisfactorily.
* Show urgency and ownership when calls are queuing.
* Report any technical issues promptly.
* Recognise when to escalate calls.
* Use the tools/systems provided effectively.
* Be flexible in supporting other departments with their workloads as needed.
* Take customer orders when required.
* Responsible for the safety of colleagues and yourself in the work place. To report or deal with any potential hazards or accidents.
* Responsible for the safety of colleagues and yourself in the work place. To report or deal with any potential hazards or accidents.

The Person
* Recognises what 'Great Customer Service' is.
* Have good communication skills both written and verbal.
* Be able to resolve problems quickly using initiative within a pressurised environment.
* Be able to interpret data and communicate this confidently, clearly and concisely.
* Be attentive to detail.
* Be able to deliver an excellent level of customer service.
* Be able to use a PC in a confident and accurate manner

Benefits
* Free parking
* Generous retail discounts
* Subsidised canteen
* Great working environment
* 3 weeks in depth training
* Holidays

Please APPLY NOW for an immediate telephone screening and for the chance to be invited to one of our assessments

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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