Job Title: Facilities Helpdesk Administrator
Job Type: Permanent
Location: West End, London
Salary: £28000 - £30000/annum
Company: CV-Library
Category: Administration
Benefits:
Job Description:
Facilities Helpdesk Administrator
Temp to Permanent
Kings Cross, N1C
£28-30k
ASAP Start
08.00 - 17.00 (1-hour lunch)
Main Objective
This role is responsible for managing the administration and coordination associated within a property services department within a demanding environment where business continuity and client satisfaction is essential. As a key team member, you will be responsible for ensuring the various M&E service teams functions efficiently across the business and have a strong administration and planning background. As a key central player, you will be responsible for working up all aspects of operating a customer service help desk and administration function and you will be required to have a flexible approach and a professional telephone manner.
Responsibilities
Ensure all calls are answered in a timely, professional and polite
Ensure all Planned Preventative Maintenance (PPM) activity is scheduled into the Engineers schedules with clearly defined service
Program any reactive or emergency works within agreed service levels
Manage the submission of Engineers timesheets
Liaise with the Managers regularly to review the workforce and PPM
Plan and pre-book engineers and subcontractor visits with the
Obtain quotes, raise and track purchase orders
Maintain and update extra works quote
Follow Company administration
Provide timely feedback on works in
Coordinate the out of hours callout rotas
Undertake any other reasonable instruction from the Contract Support Manager
Profile
You will be polished, profession and with warm and approachable nature
Able to work in a demanding environment with high standards and tight deadlines
Excellent interpersonal skills and able to liaise with all levels
Ability to using initiative and plan ahead with a 'can do attitude and a team spirit with a sense of humour.
Skills:
Essential
Strong IT skills
Excellent communication skills
A desire to learn and improve at all times
CAFM exp i.e. Concept
Adaptable and willing to try new tasks
5 GCSES grades A-C (English and Maths)
Good telephone manner
Accuracy and attention to detail
Flexibility and able to multi task
Organisational skills
For further information please email (url removed) or call our Romford Branch on (phone number removed)
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