Facilities Helpdesk Administrator job in West End, London

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Job Title: Facilities Helpdesk Administrator
Job Type: Permanent
Location: West End, London
Salary: £28000 - £30000/annum
Company: CV-Library
Category: Administration
Benefits:

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Job Description:
CV-Library jobs

Facilities Helpdesk Administrator

Temp to Permanent

Kings Cross, N1C

£28-30k

ASAP Start

08.00 - 17.00 (1-hour lunch)

Main Objective

This role is responsible for managing the administration and coordination associated within a property services department within a demanding environment where business continuity and client satisfaction is essential. As a key team member, you will be responsible for ensuring the various M&E service teams functions efficiently across the business and have a strong administration and planning background. As a key central player, you will be responsible for working up all aspects of operating a customer service help desk and administration function and you will be required to have a flexible approach and a professional telephone manner.

Responsibilities

Ensure all calls are answered in a timely, professional and polite

Ensure all Planned Preventative Maintenance (PPM) activity is scheduled into the Engineers schedules with clearly defined service

Program any reactive or emergency works within agreed service levels

Manage the submission of Engineers timesheets

Liaise with the Managers regularly to review the workforce and PPM

Plan and pre-book engineers and subcontractor visits with the

Obtain quotes, raise and track purchase orders

Maintain and update extra works quote

Follow Company administration

Provide timely feedback on works in

Coordinate the out of hours callout rotas

Undertake any other reasonable instruction from the Contract Support Manager

Profile

You will be polished, profession and with warm and approachable nature

Able to work in a demanding environment with high standards and tight deadlines

Excellent interpersonal skills and able to liaise with all levels

Ability to using initiative and plan ahead with a 'can do attitude and a team spirit with a sense of humour.

Skills:

Essential

Strong IT skills

Excellent communication skills

A desire to learn and improve at all times

CAFM exp i.e. Concept

Adaptable and willing to try new tasks

5 GCSES grades A-C (English and Maths)

Good telephone manner

Accuracy and attention to detail

Flexibility and able to multi task

Organisational skills

For further information please email (url removed) or call our Romford Branch on (phone number removed)

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