Customer Services job in Irlam, Greater Manchester

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Job Title: Customer Services
Job Type: Permanent
Location: Irlam, Greater Manchester
Salary: £18500/annum See Job Spec
Company: CV-Library
Category: Customer Services
Benefits: See Job Spec

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Job Description:
CV-Library jobs

Do you have experience in Customer Service and are you on the lookout for a new challenge?

Here at Birtwistle's' we pride ourselves on being a people focussed business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope and pace of change. Our culture is the foundation of our business and is reflected in our Mission, Vison and Values statements.

The People team are passionate about training. We are committed to the company's learning culture and ensuring that all operational personnel have the necessary knowledge, skills and competencies required to support the sites vision.

There is no such thing as a typical day at Birtwistle's which makes it all the more fun.

A main focus of your role will be to effectively contribute to the Customer Service Department ensuring clear communication lines are kept both internally with key personnel and externally with our customer base.

The post holder is responsible for monitoring, recording and challenging customer returns; supporting the Sales Team with customer queries; and to assist with the day to day customer enquiries, working on behalf of our customers to help resolve outstanding disputes.

Main responsibilities of the role will include;

To ensure that all customers adhere to the credit note process and to follow this through to the final point prior to a credit note being raised. You will be required to challenge customers who try to adopt a sale or return mentality. Investigate internally where the credit, if applicable, was created. To produce weekly KPI by departments on credit notes and causes thereof. Investigate trends across departments providing key management information.
To support the transport department when we encounter late deliveries by informing our customers affected by delays to their agreed delivery window. Liaising with the Transport Manager and our customers in the event of any accidents or breakdowns.
To ensure that all new customers receive constant communication within the first 4 weeks of trading and to be proactive with problem solving through the early period.
To process the daily issues, report for presentation at the daily Ops meeting. To follow up and conclude on any outstanding issues in a structured manner. Produce KPIs by departments on the cause of any justified complaints. To liaise with the Sales Team regarding issues to the key accounts.
To deal with day to day customer queries and respond back to them within a timely manner.Customer Service | Customer Support | Customer Advisor | Customer Service Assistant | Reporting | Communication | KPIs | Complaints Handling | Team Player | FMCG | Negotiation | Presentation

Essential Skills

To be successful in this role you will need to have experience in a similar role and be able to demonstrate good numeracy and literacy as well as being able to work individually and as part of a team. This is a fast-paced environment, so you will need to think on your feet and be able to work to tight deadlines.

Desirable Skills

Report writing experience including the production of KPIs
Strong negotiation skills
Focussed individual with good concentration and listening skills
Good communication skills both written and verbal
Team contribution and motivational skills
Knowledge of fresh meat, packaging and specifications
Good IT skills, particularly MS ExcelAbout Company

Birtwistle's started life as a family butcher over 100 years ago. Since then the business has changed dramatically and none more so than in recent years.

In 2003 MJ Birtwistle & Co Ltd was established and marked the start of a new era in our history. Since then growth has been dramatic, with the business expanding from one site at Worsley to 8 sites across the UK.

We're always looking for great people to come and work with us. If you've got the right passion, drive and will to succeed then we'll nurture it and give you the opportunities to forge a successful career at Birtwistle's

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