Customer Service Colleague LGW job in Gatwick

Apply for Customer Service Colleague LGW job in Gatwick, Surrey, United Kingdom. Automotive/Aerospace jobs in Gatwick.

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Job Title: Customer Service Colleague LGW
Job Type: Contract
Location: Gatwick
Salary: £10.35/hour
Company: CV-Library
Category: Automotive/Aerospace
Benefits:

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Job Description:
CV-Library jobs

Assisting Passengers and guiding them through every step of their journey through the Airport.

Responsibilities
The main duties of Customer Service Staff include but are not limited to:

• Upholding the company’s high standards

• Hosting front of house
• Validating customer travel documentation
• Processing customers for boarding using manual and automated systems
• Providing an exceptional customer experience

Person Specification
• You will have worked in a front of house or customer service position previously.
• Be flexible with working hours (able to workdays, nights & weekends)
• Must be hardworking & reliable with an excellent work ethic
• Be passionate about customer service and have a calm and friendly manor
• Be able to quickly react to and assess any situation and prompt a remedial action
• Have no unspent criminal convictions

Requirements
Due to the location of work being at the airport you must qualify. Therefore, we need the following information from you:
• 5-year checkable history (employment, self-employment, education or benefit claim)
• 5-year UK address history
• Valid photo ID (Driving licence accepted for British citizens)
• If you are successful at interview you will be required to apply for a Criminal Record Check.

Health & Safety
• You are required to complete a Security exam and therefore need to display you understand Health & Safety practices; therefore, you will need to demonstrate you have a good understanding and communicate clearly in both written and verbal English.
• Establish and maintain a safe working environment for other staff and customers to comply with Company policy and health, safety and security regulations.
• You will need to be physically fit and able to carry out this role; the Airport is a large environment and you will often be required to walk long distances between workstations

Shift Patterns

You will be given a roster during your training, which will cover a mixture of early, day, late and night shifts so you must be flexible with your working hours.

6 days on 3 days off

20 hours per week (limited courses may have 30 hours per week)

Pay Rates (PAYE)

£10.35 per hour

Benefits
Full training provided
Weekly payment
A full 5-year Airside Pass (Whilst you are working with JBS)
Discounted travel
Airside & Landside discounts (including shops & restaurants)
Holiday pay
Uniform provided
Free parking available

*Please note JBS are acting as an employment business with regards to this position

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