Customer Experience Manager job in South West London, London

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Job Title: Customer Experience Manager
Job Type: Permanent
Location: South West London, London
Salary: £35000 - £40000/annum
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description:
CV-Library jobs

We are currently recruiting for our market leading client based in Kensington. They are looking for an experienced Customer Care Manager to join their team. We are seeking a highly motivated, hands-on professional to manage and report the companies customer Care (Trade and Subscriptions).

Key Responsibilities:

Oversee customer service departments for retail and subscription channels for the UK and International markets.
Be the main point of contact for customer service departments.
Propose global strategies to improve our customer experience in all markets, define targets and action plans to achieve it.
Shape the Voice of the Customer program to improve our customer experience.
Work with the marketing team on the acquisition/retention of new clients by setting new KPIs and following it.
Perform profiling of customers to enhance the customer experience.

Key Skills Required:

Over two years of experience on a Customer Care/Experience/Service role
Experience of analysing sales
Experience of a subscription business beneficial
Hold a degree/higher level qualification
An understanding of marketing and CRM
Proficiency in Microsoft Excel and Office SuiteParkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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