Customer Care Co-ordinator job in Chester, Cheshire

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Job Title: Customer Care Co-ordinator
Job Type: Permanent
Location: Chester, Cheshire
Salary: £25000 - £26000/annum
Company: CV-Library
Category: Construction
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Job Description:
CV-Library jobs

Job Title: Customer Care Administrator
Location: North Wales
Salary: Circa £25,000 (negotiable depending on experience)

A popular, privately owned housing developer are currently looking to recruit a Customer Care Administrator into their successful team in North Wales.

This developer have been established for over 10 years, currently employ approximately 45 hard-working people and have between 12-16 live sites at any one time.

The main advantage to working for this company is that work pressures are stable all year round; unlike the national house builders, there is a constant manageable and steady pressure without the peaks and troughs that occur with half year and year end deadlines. In addition, all houses are pre-sold, so they are not a sales lead developer.

Their residential sector is booming at present hence they are looking to add more support to their customer service team in Warrington. As this is a large company there will be many opportunities for progression within the department.
You will initially be responsible for customer care queries on two major high rise developments in Manchester City Centre. You will not be required to work in the city centre; you will simply liaise with the operative who will be based in Manchester.

Please note you must have a good knowledge of the construction industry to be eligible for this position.
The successful candidate will need to acknowledge defects, send them to subcontractors and chase through to completion. You will need to liaise with maintenance operatives regarding repairs and manage their diaries appropriately. You will also need to order materials and chase up the delivery of these materials.

You will manage the receipts of goods and ensure they are filed correctly and sent to the correct department for processing.

You will need to be able to keep spreadsheets updated regarding quality inspections for open market developments as well as manage any date changes and rearrange visits.

You will be expected to complete aftercare on customers who have moved into a home in the last 12 months with a courtesy call.

This is a challenging and busy role so you need to be organised, reactive and able to use initiative.

General Responsibilities include:
* Ensure that the system is updated and the information with the system is used correctly.
* Closing down of tasks on the system.
* Incoming telephone calls are handled efficiently
* Incoming emails require acknowledgement to sender.
* Ability to work as part of a small customer care team.
* Provide excellent customer service at all times to purchases and Subcontractors.
* Liaise between clients, maintenance operatives and contractors.
* Day to day duties include answering telephone, filing, typing correspondence and any other duties required.
* Updating of forecast schedule/quality inspection visits for Customer Service Manager
* Keeping records of timesheets/mileage sheets/holidays/risk assessments.
* Provide full administrative support to Customer Service Department for the Northern Region

Individual:

* The ideal candidate will be positive, enthusiastic and approachable.
* Worked within a similar role, within the construction Industry and ideally will have undertaken this role previously.
* A good team player with an excellent customer service ethos, organised and able to manage their time effectively.
* To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.
This is an office based role and hours are typically 9am-5pm but my client can be flexible with hours for the right candidate.

For more information please contact James Unwin direct on (phone number removed)

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