Customer Accounts Adviser job in City of London, London

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Job Title: Customer Accounts Adviser
Job Type: Permanent
Location: City of London, London
Salary: £25000 - £26000/annum
Company: CV-Library
Category: Accounting/Financial/Insurance
Benefits:

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Job Description:
CV-Library jobs

Customer Accounts Advisor - Credit Control / Debt Collection experience required

Location: Southwark, London
Position: Customers Accounts Advisor
Salary/Rate: £24,000 - £25,000 per annum + Excellent benefits package
Type: Full Time, Permanent (35 hours per week, Monday - Friday)

Adecco are excited to be working in partnership with our award-winning client, based in their modern London head offices. This is a permanent, full-time position within a nationally recognised, life changing organisation.

Purpose of Role:

To reduce and minimise the company's debt liability by collecting outstanding customer debt from customers and recovering monies from the Department for Work and Pensions (DWP) and the Veterans Agency (Veterans UK).

Key Accountabilities include but are not limited to:

Responsible for issuing the DWP & Veterans Agencies with daily Live Agreement Schedules
Manage via workflow cases to resolve/identify issues around billings and payments for DWP & Veterans agreements
Negotiate repayment plans for customer debt
Proactively contact customers to identify reason for arrears
Investigate and resolve customer queries and complaints

Experience and Qualifications:

Minimum

Desirable

Two year's experience of consumer credit control/collections background
Knowledge of Microsoft packages including excel
Good attention to detail skills
Excellent telephone manor
Previous customer service experience
Experience of account reconciliations/management
Experience working with vulnerable Customers

Personal Attributes:

Excellent Service:

Excellent verbal and written communication skills
Inspire trust and build strong relationships with both the customers and external partners
Confident when discussing solutions with customers, being able to say 'no' where appropriate
Demonstrates a customer first approach with sound decision making skillsProfessionalism:

Demonstrate the ability to work as part of a team or as an individual with minimum supervision
Takes ownership and accepts responsibility
Good Time Management
Adopt a systematic approach to your work and meet deadlinesQuality and Continuous Improvement:

Seeks way to exceed and improve upon performance
Reviews results and proposes ways to improve team performance
Challenges current practices and remain commercially aware
Understands the importance of getting the basics right and shows an interest in ensuring the administrative aspect of the role is undertaken to the highest standards
Benefits include but are not limited to:

You are entitled to 27 days holiday per annum, flexible working, private medical insurance, a generous pension and life assurance.
Alongside our client's generous benefits, they also offer sabbaticals for longer serving employees, season ticket loans, inclusive policies, and a subsidised canteen.
Study support is also available for Financial related qualifications.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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