Call Centre Operative - Maintenance job in Winchester

Apply for Call Centre Operative - Maintenance job in Winchester, Hampshire, United Kingdom. Customer Services jobs in Winchester.

apply for Call Centre Operative - Maintenance

Job Title: Call Centre Operative - Maintenance
Job Type: Permanent
Location: Winchester
Salary: £20000/annum
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description:
CV-Library jobs

Imagine working for a local, well-established company that believes in recognising its staff for their commitment and offers an opportunity to grow. Mountjoy are now looking for a talented Call Centre Operative to join their team in their Winchester office.

What you will get in return?

- An annual salary of £20,000
- 23 Days Holiday rising with length of service
- Pension
- Life Assurance

Your new company

Mountjoy is an expanding construction and maintenance company focused on delivering exceptional service to its clients and customers across the south of England. We employ over 330 staff based in Isle of Wight, Portsmouth, Southampton, Horsham and Winchester offices.

Your new role

You will provide support by ensuring you issue, receive, and record clean information accurately and timely for all calls received. Also, to ensure that all appointments are met for the day, this will include booking appointments, engaging with customers, operatives and supervisors.

Your work responsibilities as a Call Centre Operative are;

- To record accurate information on a job including; the time of the repair, location, customer, trade required and the description of the works actually completed along with a description of what was done, how it was done, a measurement of the works and van stock used.
- Raise new jobs ensuring they are the correct priority and budget code and schedule convenient appointments for the resident using the Appointment Tracker as a guide to our capability.
- Allocate the right tradesmen based on skills, availability and locality to the jobs
- Deal with one request at a time, fully, before moving on to the next.
- Input information directly into our job management system, FES rather than making notes and typing them up later
- Assist the other CSO throughout the day by monitoring the job screens and when a job needs you to act on it or if unsure ask the Resource Controller and then act.
- You should help produce measures on the system by accurately recording value and failure demand on your spreadsheet
- Undertake customer satisfaction surveys on completion of the works and highlight any areas of improvement required to the Resource Controller.

Our ideal Call Centre Operative must have:

- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
- Basic understanding of the Geographical Hampshire East area.
- GCSE or Equivalent in Qualification in Maths and English.
- Previous experience working in a Repairs and Maintenance call centre or another call centre environment.

You will need to have an open and positive attitude, be a team player and be able to embrace and work in new ways to improve yourself, the team and service to the client.

When dealing with customers, client representatives or peers and team members you will need to be professional at all times and demonstrate high standards of customer service and care.

What to do now?

If you feel you have the skills and experience required to excel in the role of Call Centre Operative, please click APPLY below to register your interest.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status

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