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Call Centre Agent job in B76, Curdworth, Warwickshire

Apply for Call Centre Agent job in B76, Curdworth, Warwickshire, Warwickshire, United Kingdom. Customer Services jobs in B76, Curdworth, Warwickshire.

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Job Title: Call Centre Agent
Job Type: Permanent, Contract, Temporary
Location: B76, Curdworth, Warwickshire
Salary: £17500/annum Company Uniform, Pension
Company: CV-Library
Category: Customer Services
Benefits: Company Uniform, Pension

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Job Description:
CV-Library jobs

Pro1 Recruitment are seeking Call Centre Agent to join a busy Logistics business. The business has 25 years experience and has a large depot network. They work in partnership with some of the biggest retail names in the country.

The Role as a Call Centre Agent consists of :

* Interact with customers on the phone and by email in a professional

* Meet all customer needs and exceed expectations

* Provide accurate information to resolve all queries and complaints

* Proactively seek solutions to problems, notifying Management when concerns arise.

* Conduct basic administrative tasks such as photocopying and filing.

* Log all contacts in our customer database system accurately.

* Generate monthly, quarterly, annual reports for management.

To be suitable for this role as a Call Centre Agent you will fill the following requirements -

* Must be professional and computer literate.

* Experience working within a customer service environment preferable.

* Familiarity with multi-line phone systems.

* Confident communication skills – both written and verbal.

* Outstanding phone and email etiquette.

* Able to handle pressure and remain calm and professional.

* Able to thrive in a fast-paced, high-volume work environment.

* Team-player mentality.

* Reliability

The details for the Call Centre Agent role are -

Working 40 hours per week Monday – Friday, with alternate Saturday mornings. • 20 days holiday plus Bank Holidays • Salary £17,500.00 • Company uniform • Company pension scheme available, if applicable.

There are immediate starts available, please contact Pro1 Recruitment for more details of the Call Centre Agent role

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