Technical Support Manager ( Graphics Software) job in SW6, Parsons Green and Walham, Greater London

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Apply for Technical Support Manager ( Graphics Software) job in SW6, Parsons Green and Walham, Greater London, Greater London, United Kingdom. Electronics jobs in SW6, Parsons Green and Walham, Greater London.

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Job Title: Technical Support Manager ( Graphics Software)
Job Type: Permanent
Location: SW6, Parsons Green and Walham, Greater London
Salary: £35000 - £43000/annum Bonus Scheme + more
Company: CV-Library
Category: Electronics
Benefits: Bonus Scheme + more

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Job Description: Technical Support Engineer / Manager – Graphics Software – Jira – South London.
A Technical Support Engineer / Manager will join a leading provider of Windows and Mac based real time graphics products and services to the Broadcast industry. You will have a proven background in Technical support (ideally graphics software) and will have the ability to implement a Jira Service Desk.
The successful Technical Support Engineer / Manager will gain a good understanding of the graphics software industry the company operates in together with its products and how those products are used in order to provide a first line of support; you’ll be a good learner and competent in the use of the company’s support CRM, being confident in your ability to implement changes to the ticketing system.
The ideal Technical Support Manager will bring the following:
• Proven experience in technical support (ideally with graphics software).
• Support administration in SalesForce and preferably Jira.
• Familiarity with broadcast technologies.
• Excellent communication and organisational skills.
• Implementation of a support ticketing system.
This role will be a mix of management (approx. 30%) and hands-on support. Competitive salary will be dependent upon experience

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