Technical Support - Engineering/Automation job in Hertfordshire

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Job Title: Technical Support - Engineering/Automation
Job Type: Permanent
Location: Hertfordshire
Salary: £32000 - £36000/annum
Company: CV-Library
Category: Engineering

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Job Description: The Automation Engineering department plan, configure, supply and fit all the engineering aspects of the Smart Platform into our clients' automated Customer Fulfilment Centres (CFCs) around the world. We create and manage the detailed engineering plans ensuring efficient and effective delivery for our global clients.

Within Automation Engineering sits the Central Product Engineering team who are responsible for the application, configuration and ongoing life support of our solutions used to power our automated CFCs. The Technical Support Engineer within this team is responsible for providing a centralised, coordinated technical and engineering support function to support the automation design, configuration and implementation of cutting edge, highly automated warehouses around the world.

What will you be doing?...

Respond to and coordinate technical queries, working with colleagues to ensure product knowledge is effectively communicated and maintained for all released products in support of our global projects
Coordinate and support automation engineering aspects during design, installation and commissioning phases of international projects
Follow and support the ongoing development of a robust system for tracking and responding to technical support queries, moving towards a self-service knowledge base that minimises the number of repeat queries
Ensure engineering product and system integrity by collaborating with product engineers from other streams to ensure that any changes or issues in one area do not negatively impact another products or overall system
Maintain and communicate product technical documentation for all products handed over from product development (including but limited to Manuals, BoM's, install guides, PDI & SAT checklists)
Support the resolution of engineering product change, negotiating with stakeholders to ensure the necessary resources are available to ensure changes to released MHE products are followed through to completionAbout you...

Remote coordination and support experience
Proven experience working directly with engineering/development teams
Knowledge of automation (MHE) and general engineering
Aptitude to debate engineering details with both internal and external parties
Excellent attention to detail
Excellent communication and interpersonal skills
IT literate, proficient with Microsoft Office and/or Google Suite


When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're a FTSE 100 business developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry means also transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the brightest talents to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.


Employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunch taste buds..All employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly shop, pension, share options, discounts on gym memberships and much much more….

Call Leroy (phone number removed)

Email (url removed)

Proactive Technical Recruitment is committed to equality in the workplace and is an equal opportunity employer.
Proactive Technical Recruitment is acting as an Employment Business in relation to this vacancy

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