Technical Support Engineer (Bi-Lingual -English/French) job in Sunbury-on-Thames, Surrey

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Job Title: Technical Support Engineer (Bi-Lingual -English/French)
Job Type: Permanent
Location: Sunbury-on-Thames, Surrey
Salary: £24000 - £26000/annum
Company: CV-Library
Category: IT
Benefits:

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Job Description: Technical Support Engineer (Bi-lingual – English/ French)

Location: Sunbury-on-Thames

Salary: £24,000 - £26,000 pa + benefits

Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch)

My client based in Sunbury-on-Thames is looking for a Bi-lingual Technical Support Engineer who is Fluent in both English and French to join their friendly team. The ideal candidate will be customer focused with excellent communication skills. This position is primarily responsible for assisting customers with technical questions or issues.

Duties:

Respond to technical issues and product questions in English and French via phone, social media apps and email

Independently identify, troubleshoot and resolve customer issues; escalating complex issues.

Logging daily activity in CRM database

Monitoring service levels, managing live chat requests and Email database

In accordance with company procedures manage logistical issues such as RMA

Person Specification:

Fluent in English and French, spoken and written to business level.

A minimum of 1 year’s previous experience in providing technical support.

Knowledgeable in the use of tablets, mobile phones and gaming consoles.

An interest in computer gaming and gaming peripherals would be desirable

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