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Team Manager (QHSE) job in Biggleswade, Central Bedfordshire

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Apply for Team Manager (QHSE) job in Biggleswade, Central Bedfordshire, Bedfordshire, United Kingdom. Customer Services jobs in Biggleswade, Central Bedfordshire.

CV-Library jobs

Job Title: Team Manager (QHSE)
Job Type: Permanent
Location: Biggleswade, Central Bedfordshire
Company: CV-Library
Category: Customer Services

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Job Description: Salary: Negotiable depending on experience

Hours: Full time, Monday to Friday

Role Description:

You will have responsibility for Managing the Quality, Health & Safety and Environment team which consists of 4 members of staff. You will be the UK expert in Health & Safety regulations, Lean and 5S and Customer Service. You will strive to continually implement ways of enhancing our internal processes and customer experience.

Areas of accountability:

* To manage the day to day performance and provide direction to the QHSE Team in line with our KPIs

* To act as the main point of contact and provide direction and guidance on matters relating to H&S, Quality, Complaints, Continuous Improvements and Transport

* To ensure that all complaints, warranties and courier issues are handled efficiently and in line with the company’s internal KPIs

* To work cross functionally in reducing complaints, assessing root causes and proposing forward thinking solutions to improve and enhance their customer experience

* To work in collaboration with the Logistics management team in the implementation, monitoring and reporting of any process improvement measures through the monitoring of all logistics activities

* To be the expert on all H&S matters and develop and embed a culture where safety is paramount. To advise management on safety matters and ensure that all managers and employees take responsibility and comply with safety legislation (including Dangerous Goods and Cargo Compliance). To ensure that all records and policies are complete and up to date including staff training records

* To monitor the service level of the company’s couriers and to be accountable for the efficient transportation and distribution of their products and continually strive to improve their customer experience. To be the point of escalation on all transport matters.

* To develop, implement and monitor our 5S, visual management and lean methodology for their site to ensure optimal process performance

* To coach and support the team to deliver enhanced customer experience and to carry out staff appraisals in line with the Performance Cycle

Skills Required:

* Customer focus

* Connective Leadership

* 5S and Lean

* H&S qualifications

* Influencing skills

* An investigative mind, focused on finding remedial actions and solutions

* Problem solving

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