Redress Analyst - 6 Month Contract job in Bristol, City of Bristol

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Apply for Redress Analyst - 6 Month Contract job in Bristol, City of Bristol, Bristol (County), United Kingdom. Accounting/Financial/Insurance jobs in Bristol, City of Bristol.

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Job Title: Redress Analyst - 6 Month Contract
Job Type: Contract
Location: Bristol, City of Bristol
Salary: £11.50/hour
Company: CV-Library
Category: Accounting/Financial/Insurance

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Job Description: Kind Consultancy is working with a prestigious retail Financial Services brand which is currently seeking a Redress Analyst to join their Bristol offices on a six-month contract basis with a rate of £11.50 per hour.

The Redress Analyst will focus on investigating individual cases identified within remediation projects, with key responsibilities including:

* Carrying out case investigations, ensuring the correct customer outcome is achieved, in line with business and project requirements

* As part of investigations – handling inbound and outbound mail and calls, processing payments, composing response letters and offer letters and complaint handling

* Planning and prioritising work, taking into consideration urgency, importance, customer and business impact

* Contacting customers by phone and in writing to obtain the necessary information to ensure assessments are robust, subsequently completing a calculation of redress when necessary

* Analysing information and identifying key factors, considering all available options and always working within the guidelines set out by regulatory and advisory bodies

Our ideal candidate for the Redress Analyst contract:

* Has a good understanding of the regulatory frameworks and compliance requirements within Financial Services

* Has some experience of working in Mortgages, Complaints, Collections, Quality Assurance and/or Remediation

* Is IT-literate and a confident user of Microsoft Office applications – Word, Excel, PowerPoint, Visio etc

* Is a clear and confident communicator with well-developed listening skills

* Has excellent attention to detail and is highly accurate at all times when recording, storing and maintaining data

If you’re interested in the Redress Analyst contract and you have relevant skills and experience, please apply with an up to date CV today

apply now

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