IT Support Analyst job in Chester, Cheshire

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Job Title: IT Support Analyst
Job Type: Permanent
Location: Chester, Cheshire
Salary: £20000 - £25000/annum 25 days holiday + superb benefits
Company: CV-Library
Category: IT
Benefits: 25 days holiday + superb benefits

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Job Description: IT Support Analyst to join our team based on the outskirts of Chester.

The role is full time, permanent with salary dependent upon experience of between £21,000 - £25,000 per annum.

Company also offer superb benefits package too including 25 days holiday, flexi time, superb in house benefits, pension and many more.

As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA timeframes.

As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.

You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.

Key responsibilities of our IT Support Analyst:

Accountable to the IT Manager for efficiently dealing with support requests within SLA timeframes.
Network & software administration / supporting upgrades
Provide flexible end-user support when required, including out of hours coverage as the business requires
Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.Required

Windows Server Clusters
Active Directory
Telephony Systems
Backup & Recovery
Virus ProtectionBeneficial

Server 2016
Office 365
Firewall Administration

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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