ICT Support Technician job in Maids Moreton, Buckinghamshire

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Job Title: ICT Support Technician
Job Type: Permanent
Location: Maids Moreton, Buckinghamshire
Company: CV-Library
Category: Education

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Job Description: ICT Support Technician

Location: Akeley

Permanent role (M – F / 8am – 4pm or 9am – 5pm)

Highly Competitive + Excellent Benefits

BPS partner with a highly established yet continually evolving private schools group spanning across 10 countries. They consist of an exceptional family of diverse yet connected independent schools with one common purpose; to create an inspiring world of education.

We are looking for an ICT Support Technician to lead and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools in the local area. You will be responsible for liaising with School staff, the ICT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all ICT support and service requests. Also, you will work directly with the ICT Network Manager & Projects Teams to assist with the seamless delivery of technology refresh and improvement projects on behalf of the schools.

Key Responsibilities

* Provide 2nd and 3rd line support to UK schools staff and students

* Carry out routine maintenance of all computer hardware and network services to maintain agreed availability

* Respond to and resolve ICT faults and requests through onsite visits and remote support tools to agreed service levels

* Install and configure approved computer hardware and licenced software, following agreed policies and procedures

* Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance

* Manage staff and student user accounts following agreed policies and procedures

* Monitor and maintain server back-ups to ensure system and user data is protected and secure

* Monitor ICT (physical and network) security and report any risks or incidents to School Headteachers, Network Manager or Schools ICT Manager

Prior Experience

* Effective communication skills in technical respect with other IT professionals, and in non-technical terms with other colleagues

* Self-motivation, effective time management and the ability to work unsupervised

* Must be able to use initiative and work under pressure, consistently employing a customer-centric approach to resolving all IT issues

* Demonstrable methodical problem solving, excellent analytical skills and creative thinking

* Flexible working, travel to support remote sites/offices

* Experience of working in a Service Desk environment (2nd or 3rd line support role)

* Experience of working in the education or similar sector is preferable

* ITIL preferred but not essential

Technical skill knowledge

* Windows Server 2008/2012/2016

* Windows 7/10

* Active Directory support

* Office365

* Microsoft Office 2013/2016 suites

* LAN & WAN technologies and protocols, including VLAN, wireless, DNS, DHCP

* Mobile device support including Apple, Windows and Android tablets

* AV and interactive boards and screens

* Desktop/Server Hardware support and troubleshooting

If you have the technical support experience and are interested in exploring this further, please click 'apply now'

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. The appointment is subject to an enhanced Disclosure and Barring Service (DBS) check for regulated activity and/or criminal/police or equivalent background checks for all other countries inhabited (irrespective of whether you worked in those countries)

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