Housing Customer Services Officer job in London

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Job Title: Housing Customer Services Officer
Job Type: Contract
Location: London
Salary: £10 - £11/hour
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description: I am currently looking to recruit a Customer Services Officer to help with the demand coming through the service.  In essence, the ideal candidate will be on duty either taking calls in the contact centre or on triage duty seeing clients attending an initial appointment with our service and assessing their housing needs.  These officers will be required to provide comprehensive advice on homelessness, prevention, housing options and more general housing advice.

Housing experience is not essential but is beneficial.

Potential candidates should be:

Excellent communicators who will give clear and concise advice to customers
Good listeners who will be empathetic when helping customers facing challenging personal circumstances
People with good attitude and are willing to learn
Quick learners who will be motivated to take ownership of their caseloads and think innovatively to find solutions for their customers' housing problems
Able to work effectively in a team and independently
Good IT skills
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