Helpdesk Coordinator job in London

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Job Title: Helpdesk Coordinator
Job Type: Permanent
Location: London
Salary: £26000 - £28000/annum
Company: CV-Library
Category: Property Services

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Job Description: The position as the Helpdesk Coordinator is to support day to day operations with the effective utilisation of computer systems and assist in the overall performance of all general administrative duties. Helpdesk Coordinator position is responsible for the effective execution of all maintenance work control processes across the site.

Client Details

The Client is a Leading service provider in the UK within Real Estate and Property, they are looking for a experienced Helpdesk Coordinator to join their team on one of thier Flagship Contract, based in London.


The Helpdesk Coordinator will be required to carry out the following tasks:

Build and track required plans and schedules to conduct maintenance activities for multiple sites as assigned
Plan in advance Preventative Maintenance visits
Capture and report Asset changes, keeping a track of records and updating Systems
Work through backlog of Work Orders ensuring that they are reprogrammed back into the system
Ensure incomplete works are chased and completed
Update reports as required by supervision to accurately show status of assignments
General filing duties ensuring the filing system is neat and tidy to aid speedy retrieval of information.
Responding to Help Desk chasing for work updates
Provide early warning advises of potential delays in starting and completion of works and coordinate effectively to ensure effective communications to both the Performance / Asset Tracking Manager and Operation Manager are provided at all times
Provide cover and support to the helpdesk during absent periods.
Maintain a prompt, efficient and reliable service level to all customers as outlined within the agreed service level agreements.
Ensure that quality checks on completed work are carried out on a regular basis, thereby ensuring that all work undertaken is of a high standard.
Quality checking Maintenance Service Reports
Capturing and proceeding with Remedial Works.
Daily contact with all other members of the Administration Team.
Regular contact with Management and engineers.Profile

Experienced in Facilities (1 year)
Software experience desired - Maximo or Concept
Excel experience
Must be self-motivated and organised
Attention to detail and accuracy.
Must be driven and focused
Very good organisation skills.
Able to work in a large team and Multi-task
Previous experience in a client facing role
Some financial / accounting experience would be an advantageJob Offer

Chance to work for a leading Service provider
Competitive salary
Amazing benefits
Paid Holidays

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