German Customer Support Coordinator job in Loughborough

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Job Title: German Customer Support Coordinator
Job Type: Permanent
Location: Loughborough
Salary: £20000 - £21000/annum
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description: German Speaking customer services role

Location: Loughborough

Salary: £20,000 to £21,000

Longevity: Permanent role

Hours: Full time hours Monday to Friday

07H30 to 17H00 daily, so the timings are as below with a 30 minute lunch break:

07H30 to 15H30

08H30 to 16H30

09H00 to 17H00

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About the Company 

My Client has been established for over 100 years. They are industry leading experts and have one many awards over the Years. Its a good place to work with great values and working for a diverse organisation.

About the Opportunity 

Coordinates all customer queries & opportunities for the EMEA sales region. This will involve co-ordinating quotations and providing timely information to all customers.  This position works with the Product Line Managers for their specific regions to proactively support and coordinate internal activities for the specified region.
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What duties are involved?

 Facilitating all actions necessary to assist Product Line Managers to develop sales in the specified region for the electrical market sector

•               Co-ordinate with the various product development teams to penetrate areas for new products and assist with any promotional activities

•               Carries out co-ordination of quotations

•               Provides timely information to customers to ensure optimum customer service

•               Proactively contributes to all team projects

•               Generate and work on daily Microsoft Excel reports relating to sales order management

DIMENSIONS:

•               Ensures that all customer issues and queries are acknowledged or answered within 24 hours

•               Flexibility as customer and team requirements change

•               Ensure robust relationships are built and managed both internally and externally

•               On Time Delivery focus and Root Cause Analysis

Ensures all quotation, project and promotional activity is monitored and reported monthly

What skills, experience & attributes are we looking for?

·         Essential for the successful candidate to be fluent in German and English

·         Good Interpersonal skills

·         Previous experience in inside sales / customer service is desirable

·         Good communication skills, both written & verbal are essential

·         Analytical and detail conscious with a commitment to excellence

·         Well organised and able to manage multiple tasks effectively

·         Flexible approach within an ever-changing environment

·         Ability to positively promote a professional way of working culture

·         Highly ethical and can work in a team environment

·         Advanced PC skills with a strong knowledge of Microsoft operating systems (Outlook and Office), and common applications

SAP and CRM knowledge is preferable

What are the "Perks"?

25 days holiday

Free car parking

Free car parking

Working Hours & Holidays:

Full time hours Monday to 07H30 to 17H00 daily, so the timings are as below with a 30-minute lunch break:

07H30 to 15H30

              08H30 to 16H30

             09H00 to 17H00

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