Customer Support Coordinator job in Reading, Berkshire

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Job Title: Customer Support Coordinator
Job Type: Permanent
Location: Reading, Berkshire
Salary: £22000 - £23000/annum Excellent
Company: CV-Library
Category: Customer Services
Benefits: Excellent

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Job Description: Posted by: TALENTi Supply Chain
Job title: Customer Support Coordinator
Location: Reading
Salary: £22,000 - £23,000
Benefits: Excellent
Overview:
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My client is a leading internationally renowned designer, manufacturer and distributor of household products and they are seeking to appoint this newly created role immediately.
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You will be working out of their bustling and vibrant EMEA HQ in the Reading area.
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The successful candidate will be responsible for handling incoming customer queries.
The Role:
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In this role you will be a key escalation point for their customers and lead on daily eCommerce administration procedures.
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You will work in a “non-call centre” environment with a real opportunity to show your strengths and grow with the company, taking advantage of training opportunities.
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You will provide confident advice and management within the company's guidelines and ethos for both UK and EMEA customers utilising their CRM system (Zendesk).
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You will provide a key escalation point for customers and support heads of departments with customer requirements.
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You will assist the customer support supervisor with workflow and resource planning requirements.
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You will conduct warranty investigations offering advise in accordance with the company’s warranty and customer service terms.
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You will establish and maintain a strong relationship between head office and their distribution centre in Northamptonshire.
The Talent:
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You have at least 2 years demonstrable customer service experience, ideally in a retail environment.
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You can demonstrate a familiarity of working within a busy customer support environment and are comfortable manipulating data in spreadsheets.
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You have up to date knowledge of customer service models and theories through your previous role(s).
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You have the ability to be able to think and act accordingly in light of any situation arising.
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You are inquisitive and have a proactive yet methodical approach to your work.
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You are highly organised, efficient (driven by priorities), show great attention to detail and are enthusiastic and hardworking
TALENTi: Our Supply Chain, Logistics & Procurement consultancy is well respected for the high quality delivery of assignments we have worked. Our in-depth knowledge of bespoke and specialist recruitment in these areas enables us to provide advice based on experience and to give you the best access to client vacancies.
To apply for the role, please send your CV to TALENTi Supply Chain quoting ref #(phone number removed) in the subject using the ‘Apply Now’ button. If you would like to have a confidential discussion on the role, you can contact Christian on (phone number removed)
Please note, we endeavour to inform you if you have been successful (or not) within 14 days. However due to the large levels of applications expected, this is not always possible

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