Customer Support Agent job in Reading, Berkshire

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Job Title: Customer Support Agent
Job Type: Permanent
Location: Reading, Berkshire
Salary: £20000 - £23000/annum
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description: An exciting opportunity has arisen for an experienced Customer Support Agent working for a dynamic luxury houseware design company based in Goring-on-Thames - Reading. You you will be responsible for handling incoming customer queries and achieving an exceptional level of customer support in line with the brand's products and extended warranty services. You will be a key escalation point for our customers and lead on daily eCommerce administration procedures. This rapidly expanding, small to medium size business offers a non-call centre environment with a real opportunity to show your strengths and grow with the company and take advantage of training opportunities. If you have a wonderful way with people and want to work in a design-led business, this is the opportunity for you.

Direct accountabilities

Provide a key escalation point for customers
Support heads of departments with customer requirements
Assist the customer support supervisor with workflow and resource planning
Conduct warranty investigations and efficiently advise in accordance to the company's warranty and customer service terms
Provide confident advice and management within the company's guidelines and ethos for the UK and EMEA across our CRM systems (Zendesk)
Support eCommerce sales administration and integration using Sage 200 and WMS Snapfulfil
Establish and maintain strong relationship between head office and our distribution centre in Northamptonshirekey skills

At least 2 years customer service experience
Familiarity of working within a busy customer support environment
Comfortable manipulating data in spreadsheets
Experience of data-driven decision making
Up to date knowledge of customer service models and theories
Quality driven with an eye for detail
Keen understanding of working in a premium retail sector
Excellent time and prioritisation skills
Language skills desirableIdeal qualities

highly organised and efficient - driven by priorities
attention to detail
enthusiastic and hardworking
responsible, smart learner
objective and energetic
determined and open-minded customer driven focus in all that you do
good humoured team playerBenefits

20 days annual leave, plus bank holidays
Progressive career development planning
Free on-site parking
Stakeholder pension scheme
Flexible working patterns
Time off/lieu credit system
Employee assistance programme and counselling
Lunchtime tai-chi
On-site gym
Ping pong facilities
Cricket club
Generous friends and family discount scheme
Free monthly staff lunches
Free snacks, fruit and beverages

The Salary for this opportunity is £20-£23k DOE.

For immediate consideration apply today!

#weareBRG

This vacancy is based in the United Kingdom. Barker Ross Staffing Solutions only operates in the UK and can only process applications from candidates who are currently a resident and eligible to work in the UK.

Whilst we endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful.

This vacancy is being advertised on behalf of Barker Ross Group who is acting as a recruitment agency.

All communication with us is subject to the conditions outlined in our

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