Customer Service Clerk job in Gloucester

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Job Title: Customer Service Clerk
Job Type: Permanent
Location: Gloucester
Salary: £25000/annum
Company: CV-Library
Category: Customer Services
Benefits:

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Job Description: Customs Bureau Clerk
Salary £(phone number removed)
Location: Gloucester
Hours: Monday to Friday (Standard working hours)

Overall Role Purpose:
Actively seeking a Customs Bureau Clerk, to support customs bureau activities. We are seeking an individual with good organizational activities, to work as part of a team, supporting customs clearance activities.

Key Tasks:
We are looking for an individual who displays the below skills to support the growing customs bureau activities including:
o Import requirements:
o Liaising with 3rd party carriers and other sites for documentation
o Issuing customs clearance instructions
o Updating internal systems in line with customer/HMRC requirements
o Sending documentation to our off shoring centre
o Answering and dealing with any queries
o Quality checking supplementary declarations before transmitting
o Transmitting declarations to HMRC to align with customer requirements and internal KPIs
o Any other specific requirements which are required as part of the customers standing instructions or SOP requirements
o Manage shared mailboxes
o Work closely with peers to ensure that all accounts are covered during absence.
o Identify and support changes to enable the department to streamline process and increase productivity
o Any other ad hoc projects which may come up.

Experience & Qualifications:
o At least 2 years' experience within an office environment
o Previous knowledge of either Import or Export customs processes would also be an advantage
o Confident PC skills and ability to pick up new systems.

Please contact Ruth on (phone number removed) for further information

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