Customer service administration job in PO6 1AH

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Job Title: Customer service administration
Job Type: Temporary
Location: PO6 1AH
Salary: £19000 - £21000/annum
Company: CV-Library
Category: Administration
Benefits:

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Job Description: Administrator 

Location: Portsmouth 
Hours of work: 40 hours per week 
Salary:£19,000 - £21,000 
This is a temporary to permanent position 

Dynamite Recruitment is currently working in partnership with a very well-established service provider based in Portsmouth.

Due to growth our client is now looking for an administrator to work on a new and exciting contract 

You will be responsible for assisting your clients via email and the telephone with their enquiries and emergencies. You will take information for the client and log the details accurately onto the internal system, you will then raise work to be completed and distribute the work to contractors.

KEY RESPONSIBILITIES

To act as a help desk operator and first point of contact for customers
To record accurate information on work to be completed, location, customer, trade required and the description of the work to be completed.
Place material orders with suppliers, and chase progress when required, ensuring they can meet a delivery time.
Contact third parties regarding materials, orders and deliveries to keep them informed and updated as to progress when there is a change to delivery expectation.
To record information directly into the
Identify any issues with work to be completed or orders and manage this with the client
The ideal person will:

Be able to multi-task
Have previous experience of dealing with customers on the telephone and via email – ideally within a contact centre / call centre
Will be able to make a decision and take responsibility for each enquiry
Will have good attention to detail and PC skills and experience
Will be very customer focused and be looking to go the extra mile for your customer
Good understanding of the Geographical Winchester City area including streets, the best routes, and travel times between different locations. To be considered for the position please submit your CV Immediately please call Dan on (phone number removed)

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