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Customer Accounts Officer job in SN14, Chippenham, Wiltshire

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Apply for Customer Accounts Officer job in SN14, Chippenham, Wiltshire, Wiltshire, United Kingdom. Public Sector jobs in SN14, Chippenham, Wiltshire.

CV-Library jobs

Job Title: Customer Accounts Officer
Job Type: Permanent
Location: SN14, Chippenham, Wiltshire
Salary: £28296 - £31125/annum (+ £750 Car Allowance)
Company: CV-Library
Category: Public Sector
Benefits: £750 Car Allowance)

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Job Description: Customer Accounts Officer


Salary - £28,296 - £31,125 (+ £750 Car Allowance) per annum – depending on skills and knowledge

Contract type – Permanent

Working hours – Full Time

Closing Date – 21 February 2020

Interview Date – 11 March 2020

About our client

Our client develops a range of new homes – for rent, shared ownership, and sale – while also providing housing management, care and support, and commercial property services.

They increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.

Our client makes a difference to people’s lives – and this is something they want to continue doing, for more people, every day, and have ambitious plans to simplify and modernise their organisation, to become a simply brilliant landlord.

About the role

Our client is currently recruiting for a Customer Accounts Officer who will be responsible for collecting and recovering arrears from a variety of tenures, taking legal action where necessary and providing benefits advice to residents and sign post to other agencies.

This role is a customer facing role, and will also liaise and work with other agencies including local authorities, DWP & local courts. There will be a large amount of confidential data handling in this role, and will be required to maintain an excellent level of customer service.

The role will require you to undertake home visits to residents, therefore you must have a valid clean driving licence.

You will be responsible for preparing paperwork and presenting cases in court, with or without legal representation, and attendance at evictions.

About you

As the successful candidate, it is essential that you have previous experience of arrears or debt recovery, or credit control and experience of DIY possession proceedings and presenting cases in court.

You must have excellent communication skills, with an ability to deal empathetically and effectively with vulnerable residents and difficult situations.

Knowledge of welfare benefits and wider legislative and statutory guidance, within housing would be beneficial for the role.

You will have demonstrable experience of delivering excellent customer service while maintaining good working relationships with local authority departments, the DWP and other external agencies, as well as internal teams such as Neighbourhoods and Tenancy Sustainment.

Closing Date – 21 February 2020

Interview Date – 11 March 2020

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