CRM Team Leader job in Edinburgh

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CV-Library jobs

Job Title: CRM Team Leader
Job Type: Permanent
Location: Edinburgh
Salary: £11000 - £13500/annum
Company: CV-Library
Category: Automotive/Aerospace

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Job Description: CRM Team Leader required in Edinburgh

Salary up to £11,000 + Bonus
Part Time - 20 hours per weekOur Client is looking to recruit on behalf of their Prestige Main Dealer based in Edinburgh.

Benefits of this CRM Leader role, may Include:

Employee discount scheme
Cycle to work scheme
staff savings scheme
discounts on new and used car purchases
Company pension
30 days annual leave increasing with length of service
Training/Career development
Life assurance
Staff Intro referral schemeWhat does the the CRM Leader role entail?

As the CRM Team Leader, you will report directly to the dealership Franchise Director. You will Manage a team of CRM Advisors and Showroom Hosts, who are in daily contact with our customers making various types of contact and follow up calls.
The CRM Leader will have responsibility for monitoring and scoring against several important manufacturer key performance indicators, ensuring we achieve the targets set. You will have responsibility for managing digitally generated sales leads the business receives and will have regular involvement in the control and management of our customer database. Additionally, you will manage our team of 6 showroom hosts within the dealership, ensuring cover is maintained and our levels of customer care are second to none.
Establish the customer's needs to guide them towards the product/service that will best meet their requirements. Create and maintain a culture within the team that is welcoming and professional and other teams across the Branch to provide a seamless service to all visitors.
Assistance with any other task as directedWhat our Client expects of the Successful CRM Leader

You must have experience in an equivalent CRM role, Call Centre management role or Customer Service management environment
Leads by example
Ability to manage time effectively
Problem solving and decision making skills
Ability to work to deadlinesIf this CRM Team Leader Job interests you and you would like to know more about it or other Automotive Jobs in Edinburgh please contact Thomas Plane at Perfect Placement UK Ltd.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK

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