Apply for Contact Centre Team Leader job in Washington, Sunderland, Tyne & Wear, United Kingdom. Customer Services jobs in Washington, Sunderland.
Job Title: Contact Centre Team Leader
Job Type: Permanent
Location: Washington, Sunderland
Salary: £20000/annum
Company: CV-Library
Category: Customer Services
Benefits:
Job Description: Contact Centre – Team Leader
* Full-time, permanent
* £20,000 per annum
* 40 hours per week
* Washington
If you’re a proactive team player with the ability to motivate and develop others within a dynamic work environment, this Contact Centre Team Leader position is what you’re looking for.
You will be responsible for a team of advisors and given the opportunity to make a difference to the business. The client is looking for a confident communicator who can drive a team to make quality improvements and maximise performance.
Key Skills: Team Leader: Communication: Interpersonal Skills: Motivate: Drive: Customer Service
Key Responsibilities:
* Driving a team to deliver exceptional customer service
* Ensuring team performance is maintained and maximised
* Supporting advisors daily with customers/calls & other issues
* Coaching and developing advisors to the highest standard
* Liaising with clients
* Understanding client requirements
* Monitoring attendance of your team
* Completing ‘Return to Work’ policies & procedures
* Assisting with recruitment; interviews, disciplinaries & grievances
* Setting targets and objectives for your team
Person Specification:
* Previous experience in similar role
* Team leader experience
* 3 years contact centre experience
* Excellent communication skills
* Flexible to work in a 7-day operation
* Good people management skills
Please apply with an up to date CV
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