Client Services Manager job in West End, London

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Job Title: Client Services Manager
Job Type: Permanent
Location: West End, London
Salary: £30000/annum
Company: CV-Library
Category: Administration

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Job Description: Job Title - Client Manager

Location - Victoria

Salary - £30,000

Start Date - ASAP

Type of Role - Fixed term contract Maternity Cover

Hours - Monday - Friday 9am - 5.30pm

The main purpose of this role is to be the first point of contact for all client queries and

bookings. The candidate will manage all aspects of the client journey from initial enquiry to

training/conference delivery.

A day in the life of your new role:

 Handling and processing each new booking within 24 hours

 Check incoming PO documents to see if they relate to a new or existing booking

 Generating and sending invoices to clients

 Uploading all bookings to CRM system

 Sending Enrolment emails to qualification candidates once bookings have been


 Sending 'joining instructions' to delegates for all training courses and conferences

and handling all related email queries which follow

 Working with Training Manager and COO to identify courses which have not met

minimum numbers. Where cancellations are required, the website is to be updated

and the delegates notified

 Maintaining the bookings database on the CRM system

 Keeping the calendar and diary up to date with new courses and events

 Updating website when courses become full or when date alterations are required

 Working with COO to identify courses which need additional promoting through digital marketing campaigns

 Reconcile payments against invoices, providing the information to Accounts, and

updating CRM system for each payment received

 Pay in cheques weekly

 Manage Petty Cash

 Invoice chasing - 4 weeks, 8 weeks and 12 weeks post generation

We'd love to speak to candidates who have:

Background/experience in Customer Service, hospitality or events planning/administration.
Strong administrative experience.
Highly organised and meticulous with excellent attention to detail.
Positive 'can do' attitude
Supportive team player
Proactive and good initiative
Excellent communicator
Excellent telephone manner
Good written skills
Good at multi-tasking
Good at problem solving
Reliable and good timekeeping skills
Confident with the basic office software packages (Word, Excel, PowerPoint, Internet Explorer, etc)

Advertised by Office Angels, Victoria branch
Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted
For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency.
Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

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