Client Relations Administrator job in Ipswich

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Job Title: Client Relations Administrator
Job Type: Permanent
Location: Ipswich
Salary: £16000 - £18000/annum
Company: CV-Library
Category: Administration
Benefits:

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Job Description: My client is a well-established and rapidly growing organisation, based in Ipswich. A company who take pride in what they do, and who are able to offer various opportunities to gain further qualifications and progression within their industry.

This client is open to school leavers, recent graduates and those looking to re-train within a new sector.

The Role;

Client Relations Administrator. Your role will be working across the communications and client relations departments, providing strong administrative support. This requires somebody with great communication skills and the ability to manage a busy work load.

Responsibilities:

Carry out day to day administrative tasks relating to client relations
Respond to customer questions and queries efficiently via email, secure message, letter or phone in a polite and professional manner.
Complete customer based information and make sure customer records are fully up to date.
Respond to compliance queries within the department.
Fully demonstrate the ability to identify, receive, resolve or escalate where necessary
Complete investigations to review customer feedback, risks and complaints, ensuring all regulatory requirements are met
Interact with internal and external customers, providing them with an equal standard of service
Skills, Knowledge and Qualifications:

Experience working in insurance or pensions would be desirable.
Strong administration skills
Ability to work in a professional office environment
Knowledge of IT skills including Microsoft Office
Ability to communication verbally and in writing, at all levels
Ability to work under pressure and meet deadlines
Must have a minimum of 5 GCSE's (or equivalent at grades A-C) including English and Maths

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