Client Account Manager job in Uxbridge, Greater London

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Job Title: Client Account Manager
Job Type: Permanent
Location: Uxbridge, Greater London
Salary: £27387 - £28909/annum 5% bonus, 25 days hols, benefits
Company: CV-Library
Category: Electronics
Benefits: 5% bonus, 25 days hols, benefits

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Job Description: A superb opportunity join a global technology company that is opening it's brand new UK head office in a prestigious location in Uxbridge, Greater London. Our client is household name so the successful applicants will be joining an employer to be proud of.

Our client is looking for talented customer service and operationally focussed Account Managers to join their team.

The Account Manager (internally known as Customer Fulfilment Specialist) is responsible for the day to day operational relationship management of assigned functions with our client's outsource partners.

The Account Manager's responsibilities include:

* Resolving escalated enquiries, complaints and requests for information through the provision of excellent customer service.

* Ensuring that policies and procedures are followed and applied consistently throughout the outsource partners.

* Ensuring that all outsource partner procedures are fully documented.

* Create new process and procedure to support internal and external resources with training and implementation.

The successful applicants profile:

* Experienced business to business (b2b) Sales Support, Sales Order Processing, Contract Administration and Customer Management skills.

* Clear focus on superior customer service and continuous business performance improvement.

* Experience in analysing performance metrics and managing proactively for continuous improvement.

* Demonstrated capacity to apply statistical measures to workflows and performance monitoring.

* Outstanding communication skills, both verbal and written.

* Analytical, with strong problem solving skills.

On offer is the opportunity to join a globally recognised blue chip company that will invest in your ongoing training and career development. A generous salary and benefits package is on offer that includes a salary of £27,387 to £28,909. Also, provided is 25 days holiday per year plus holiday purchase, flexible working policy, pension, private healthcare, Employee Assistance Programme, discounted gym membership, product discounts, cycle to work scheme, charity volunteer days and more

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