Claims Advisors job in Bury St Edmunds

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Job Title: Claims Advisors
Job Type: Permanent
Location: Bury St Edmunds
Salary: £17750 - £19000/annum
Company: CV-Library
Category: Accounting/Financial/Insurance
Benefits:

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Job Description: Claims Advisors.
Salary:- £17,750 - £19,000 (after probationary period) plus benefits and bonus
Locations: - Bury St Edmunds
Hours/Shifts: 37.5 Hours a week
(A varied rota throughout the year. Saturday working requirement is currently 1 Saturday every 3 weeks. Late working requirement is currently 1 week of late working (till 8pm) every 6 weeks. Standard working hours the remainder of the time - Rotas given in advance.)

Role Spec
My client based in Bury St Edmunds is seeking Claims Advisors to join their team. As one of our Claims Advisor you'll spend the majority of your time on the phone, both receiving and making outbound calls. You'll interact with customers at various stages, with a focus on problem solving. They'll be some processing work off the phones too. Full training will be given and in return we seek strong customer service skills and the passion to ensure the customer gets the best experience at all times.

Duties
" interact with customers on the phone
" provide a great customer experience every time
" seek out information off the phone to provide updates to customers
" keep and update accurate records of calls in line with regulatory requirements
" maintain your product and industry knowledge
" review services and help improve their quality and suitability
" stay up to date with legal and regulatory requirements

Person Spec
" a passion for the highest levels of customer service
" an organised approach and the ability to prioritise
" the ability to problem solve and deal with sometimes difficult situations
" confidence using IT systems, and the ability to learn new systems and processes quickly
" great team working and the passion to work towards shared goals
" high levels of commitment and punctuality

Benefits
" 25 days holiday plus bank holidays (rising to 30 days in line with years' service)
" Quarterly bonus
" Pension with up to 10% employer contributions
" Premium pay for time worked after 6pm or weekends
- 25% uplift on hourly rate for every hour worked after 6pm
- 35% uplift on hourly rate for every hour worked on Saturdays
" Lots of great benefits including discounts on products and services, help with your finances, and access to health and wellbeing schemes

Please contact Ruth on (phone number removed) for further information

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