Call Centre Customer Representative job in Coventry

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Apply for Call Centre Customer Representative job in Coventry, West Midlands (County), United Kingdom. Accounting/Financial/Insurance jobs in Coventry.

CV-Library jobs

Job Title: Call Centre Customer Representative
Job Type: Permanent
Location: Coventry
Salary: £18000/annum
Company: CV-Library
Category: Accounting/Financial/Insurance

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Job Description: Customer Service Representative 
Starting salary £18,013

Full time & permanent contract / 40 hours per week

5 days out of 7 Monday to Sunday between the hours of 8am 8pm

5-week training programme fully paid!


Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. 
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. 
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. 
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients 
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. 

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