2nd Line Support (SCCM) job in Peterborough

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Job Title: 2nd Line Support (SCCM)
Job Type: Contract
Location: Peterborough
Salary: £13.00/hour
Company: CV-Library
Category: IT
Benefits:

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Job Description: 2nd Line Technical Support Engineer (SCCM)
Contract, Full Time
£13.00 per hour (inside IR35)
Contract until 31.03.20 (extension possible)

The 2nd line technical support engineer required to work as part of field engineering team working on a dedicated customer contract based in  Peterborough. This role will be working within a team of 15-20 shared service engineers and looking after an onsite user base of (Apply online only) people as well as external sites.

The role is based on rota shifts of 08:00 – 16:30 and 09:30 – 18:00 
 
Responsibilities:

Be the 1st/2nd line escalation point onsite for customer related incidents and resolve these issues via the phone, email or at desk side.
Troubleshoot and resolve issues professionally to the agreed SLA's on both hardware and software based systems.
Work effectively as part of a service support team.
Escalate issues to 3rd Line Analysts when required.
Ability to be proactive and look at the bigger picture Experience/understanding of the following technologies:

SCCM (must have)
Windows 10 (must have)
Active Directory (must have)
Group Policy (must have)
SCOM
Symantec
Bitlocker
Servers, desktops, laptops (general troubleshooting) This is a very fast paced role

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